Implementation Manager

Location: USA (Remote) - Travel required.

About Us:
Ottimate is an AI-powered AP [Accounts Payable] automation platform that empowers finance teams to reduce costs, prevent overpayments, detect fraud, and enforce policy compliance across the entire invoice-to-payment lifecycle.

The Role

We are seeking a highly motivated and detail-oriented Implementation Manager to join our dynamic team. The ideal candidate will have a strong background in project management and is experienced in overseeing multiple simultaneous complex implementations at a time. As an Implementation Manager, you will be responsible for designing a unique, seamless implementation experience for each new client.

Key Responsibilities:

• Shaping the Client Experience: Designing project plans according to each client’s unique needs, resulting in high levels of satisfaction, product adoption, and renewal rates post-implementation.
• Stakeholder Governance: Drive accountability across teams by securing stakeholder buy-in across all levels and managing cross-functional stakeholders to ensure adherence to project milestones and implementation timelines.
• Technical Scoping & Troubleshooting: Evaluate client ERP environments and data structures to understand any potential integration considerations. Triage technical issues during implementation to determine whether they require engineering escalation, configuration changes, or client-side data cleanup.
• Interdepartmental Collaboration: Partner with cross-functional teams, including Sales, Product, and Engineering to provide a cohesive implementation experience and resolve any issues promptly.
• Process Transformation: Map existing client workflows and re-engineer them into streamlined Ottimate solutions that eliminate manual bottlenecks and maximize AI-driven automation.

• 3-5 years of proven experience managing complex client deployments and platform implementations, ideally within a B2B SaaS environment.
• Proven ability to take a consultative approach to software implementation, partnering with clients to understand business needs and translate them into effective technical solutions.
• Working knowledge of ERP and accounting systems (e.g., NetSuite, Sage Intacct, QuickBooks, Microsoft Dynamics, SAP) and how AP workflows (invoice coding, GL mapping, PO matching, payment runs) function within them.
• Familiarity with integration methods relevant to AP automation, including EDI, API-based connections, SFTP/file-based feeds, and data capture, with enough fluency to translate client requirements into scoped technical solutions.
• Experience troubleshooting or scoping integration issues with the ability to distinguish a data/mapping problem from a configuration problem from a genuine engineering blocker, and know who to loop in.
• A strong sense of ownership and a proactive approach to identifying and addressing challenges.
• Excellent communication and interpersonal skills, with the ability to build strong client relationships and effectively convey complex information.
• Strong project management skills, with the ability to oversee end-to-end project execution, timeline management, and stakeholder communications.
• Proficient in project planning, resource allocation, risk management, and managing high-impact projects.
• Ability to travel up to 10%.