HSO International - Senior CI Consultant - D365 Finance

Position: Senior CI Consultant - D365 Finance

Department: Global Managed Services

Visa Sponsorship: You must have legal working rights in the country of your residence within the EMEA region. Sponsorship is only available within the Netherlands.    

What is your goal?

You will act as the functional point of contact within the team, collaborating closely with Technical Consultants and the Service Delivery Manager to deliver high-quality support and managed services. Your responsibilities include incident management, root cause analysis, change requests, and continuous service improvement initiatives.

Leading Microsoft Partner 

HSO belongs to the elite Microsoft Dynamics Inner Circle for 21 years, within the top 1% of all Microsoft partners worldwide. With over 2,800 professionals, and a worldwide presence, we deliver successful implementations across industries globally. 

HSO International 

At HSO International, you’ll join a diverse team of 300+ colleagues from 50+ nationalities, working on cross-border projects that make a global impact. 

Learn more about Life at HSO International: https://www.hso.com/en/campaigns/life-at-hso-international/  

Key Responsibilities 

• Deliver high-quality business and application support services to clients, focusing on finance processes within Dynamics 365.
• Analyze and resolve 2nd and 3rd line functional incidents, including escalations for priority cases.
• Perform root cause analysis and implement long-term resolutions to recurring issues.
• Design, test, document, and deploy functional and integration changes (RFCs).
• Support project handovers to GMS during UAT and Hyper Care phases.
• Continuously assess customer feedback to improve service quality and value.
• Communicate progress and updates clearly to internal and external stakeholders.
• Participate in pre-sales activities and advise clients on industry best practices.

When do we match up?

You are...

• Able to analyze and resolve complex, multi-layered functional incidents.
• Capable of growing into a functional lead role within the continuous improvement team.
• Strong communication, problem-solving, and analytical skills.
• Proactive and customer-oriented mindset.
• Comfortable working independently and taking ownership.

You have...

• 7+ years of experience implementing and supporting Dynamics 365 Finance, ideally in global or intercontinental rollouts.
• Strong expertise in D365 F&O Finance modules, financial process mapping, and solution design.
• Experience with financial reporting tools such as Power BI or Management Reporter.
• Skilled in troubleshooting, root cause analysis, and resolving functional system issues.
• Familiarity with data migration and integration tools like DMF, OData, and Azure Logic Apps.
• Fluent in English; any other additional language is a plus.
• MB300, MB310, and MB700 certifications preferred.