German Speaking Customer Service Agent Online Travel Agency - Remote In Greece

Mercier Consultancy MD is excited to present a fantastic opportunity for a German Speaking Customer Service Agent for a leading online travel agency. This remote position allows you to work from beautiful Greece while providing exceptional service to German-speaking customers, assisting them with their travel inquiries and bookings.

Responsibilities

• Assist German-speaking customers via phone, email, and chat with inquiries related to travel arrangements, bookings, and cancellations.
• Provide accurate information about travel packages, destinations, and policies to enhance customer experience.
• Handle customer complaints with empathy and professionalism, striving for effective solutions.
• Document customer interactions in the CRM system to ensure consistent service and follow-up.
• Collaborate with the travel team to stay informed about the latest offerings and promotions.
• Promote travel-related products and services while encouraging customer loyalty.

• Fluency in German (both written and spoken); proficiency in English is advantageous.
• Experience in customer service, particularly in the travel or hospitality industry.
• Strong communication skills with a focus on delivering excellent customer service.
• Ability to manage challenges and find solutions in a fast-paced environment.
• Familiarity with CRM systems and standard office software.
• Self-motivated and capable of working independently in a remote setting.
• A passion for travel and a desire to help others enjoy their travel experiences.