German Speaking Client Service Representative (Remote) - Paid Relocation Greece

Mercier Consultancy MD is actively seeking a German Speaking Client Service Representative to join our team! This remote position comes with the exciting benefit of paid relocation to Greece, providing you with a unique opportunity to work while exploring a beautiful culture.

As a German Speaking Client Service Representative, you will play a key role in ensuring our German-speaking clients receive outstanding support and service. Your effective communication skills will be vital in helping us maintain positive relationships with our clients and addressing their needs.

Your Key Responsibilities:

• Provide exceptional customer service to our German-speaking clients through various platforms, including phone, email, and chat.
• Address client inquiries, troubleshoot issues, and ensure timely resolutions for customer satisfaction.
• Document all client interactions accurately in our CRM system.
• Collaborate with internal teams to enhance service delivery and client relationship management.
• Stay informed about our products and services to assist clients with detailed information and guidance.

Who We're Looking For:

• Fluency in German (both written and spoken), with proficiency in English being a plus.
• Previous customer service or client-facing experience is preferred.
• Strong communication and interpersonal skills.
• A problem-solving mindset with a focus on client satisfaction.
• Ability to navigate technology and learn new software systems quickly.
• A positive and friendly demeanor, dedicated to providing excellent service.
• Willingness to relocate to Greece, taking full advantage of our paid relocation offer.