Freelance - AI Support Specialist - Remote

The People Group is excited to announce an opening for an AI Support Specialist. This role is pivotal in helping our clients navigate the evolving landscape of artificial intelligence and ensuring they get the most value from their AI initiatives. As an AI Support Specialist, you will be responsible for providing expert guidance, technical support and training related to AI technologies and applications.

Your primary focus will be to assist clients in understanding and implementing AI solutions that align with their business needs, ensuring smooth operation and integration within their current systems.
Please note: We are currently talent pooling for future client opportunities. Placement and engagement availability will depend on your skill set, experience and the availability of suitable client opportunities. Joining our talent network does not guarantee immediate placement.

Key Responsibilities

• Provide advanced technical support for AI-related tools and applications, addressing client inquiries and resolving technical issues.
• Assist clients in integrating AI solutions into their existing workflows, ensuring minimal disruption and maximum efficiency.
• Design, develop and implement AI workflow automations to streamline repetitive tasks, optimize business processes and improve operational efficiency.
• Identify opportunities for AI-driven automation and configure workflows, integrations and AI-powered tools to support client needs and business objectives.
• Conduct training sessions and workshops to educate clients on AI technologies, automation workflows, best practices and effective tool usage.
• Collaborate with the AI development team to provide feedback based on client experiences, technical challenges and evolving business requirements.
• Monitor AI system performance and automated workflows, troubleshoot issues and recommend improvements or upgrades as needed.
• Stay current with AI industry trends, emerging automation technologies and advancements, sharing relevant insights with clients and the internal team.
• Document support interactions, AI workflow configurations, automation processes and troubleshooting procedures while maintaining up-to-date knowledge resources for client reference.

• Proven experience in AI technologies, technical support, AI implementation, workflow automation or related roles.
• Strong understanding of AI concepts, including machine learning, natural language processing and data analytics.
• Hands on experience designing, building or implementing AI powered workflows and automations to streamline business processes and reduce repetitive tasks.
• Familiarity with AI tools and platforms such as ChatGPT, Claude, OpenAI and other generative AI solutions.
• Experience with workflow automation platforms such as n8n, Zapier, Make or similar tools.
• Familiarity with AI agent development, AI assistants and automation tools that support business operations and client workflows.
• Understanding of API integrations, webhooks and connecting AI tools with CRMs, productivity applications and other business systems.
• Excellent problem solving abilities and technical troubleshooting skills, with the ability to identify workflow inefficiencies and recommend practical solutions.
• Exceptional communication and interpersonal skills, with a strong customer support mindset.
• Ability to explain complex technical concepts, AI capabilities and automation processes to non technical clients.
• Experience with AI development frameworks and platforms such as TensorFlow, PyTorch or similar technologies is a plus.
• Familiarity with programming or scripting languages such as Python or JavaScript is an advantage.
• Ability to evaluate AI generated outputs, identify potential inaccuracies and apply appropriate validation and quality control measures.
• Understanding of data privacy, information security and responsible AI practices when implementing AI tools and automations.
• Bachelor’s degree in Computer Science, Information Technology or a related field preferred. Equivalent practical experience may also be considered.
• Ability to work independently and collaboratively in a remote environment while managing multiple client requests and technical priorities.
• Strong organizational skills and attention to detail, particularly when documenting workflows, configurations, troubleshooting steps and technical procedures.
• A proactive and analytical mindset with a willingness to learn, experiment and adapt to rapidly evolving AI technologies.