AI summary
The Field Support Specialist will conduct site surveys and install systems in the field, ensuring high fleet readiness and uptime while troubleshooting and providing integration support for deployed systems.
Job Description
Your main goal is high fleet readiness and uptime for the current deployment.
Responsibilities
What you'll do:
Primary duties
-
Site surveys: Assess deployment locations before installation. Check site conditions, infrastructure, power, communications, and physical and environmental limits. Record your findings to support integration planning.
-
Field installation: Install, set up and configure systems at customer sites. Make sure each installation meets technical and operational requirements before handover.
Additional responsibilities
-
System configuration and validation: Configure and validate deployed systems, including new capabilities before they go into operational use.
-
Field troubleshooting: Be the main troubleshooter in the field. Diagnose and fix hardware, software and subsystem issues quickly to keep operations moving.
-
Maintenance and sustainment: Own parts readiness, scheduled and unscheduled maintenance, and fleet sustainment.
-
Field modifications: Carry out approved changes to fielded hardware and systems.
-
Configuration management: Keep accurate configuration records for all deployed assets.
-
Technical decisions: Make field-level technical decisions, with input from the Field Integration Engineer.
-
Integration support: Support integration planning and help with execution tasks. Contribute to long-term fixes and root cause analysis by collecting field data and reporting findings.
-
Customer support and training: Give customers technical support and hands-on training on system setup, operation and upkeep.
-
Cross-team coordination: Work closely with engineering, operations, logistics and customer teams to fix issues and keep deployments ready.
How we measure success
-
Thorough, accurate site surveys that make installations go smoothly
-
Installations finished on schedule and to spec
-
High system readiness and uptime across deployed assets
-
Quick, effective fixes for field issues
-
Accurate configuration and maintenance records
-
Customers who are trained and confident using the systems
- The job generally requires lifting, standing, climbing, bending, grasping, sitting, pulling, pushing, stooping, stretching and carrying.
-
On-site in Frisco, Texas
-
Up to 50% travel
Physical requirements
Travel and location
Requirements
Required Qualifications:
-
One of the following:
-
A high school diploma or equivalency certificate with a STEM focus, plus 5+ years of experience as a Telecommunications Technician, Field Engineering Specialist or in an engineering role
-
A bachelor's degree in an engineering or technology field
-
2+ years of experience working with electrical and radio-frequency (RF) systems
-
Hands-on experience with site surveys and field installation of technical systems
-
Deep expertise in communications systems, including installing, integrating and testing radios, datalinks, antennas and network equipment in the field
-
A proven, hands-on record troubleshooting complex technical systems in field or operational settings
-
Experience with maintenance, sustainment and configuration management
-
The ability to make sound technical decisions under time pressure in austere environments
-
Clear communication, including training customers and working across teams
-
Ability to obtain a Secret security clearance
Preferred Qualifications:
About the job
- Posted on
- Sep 24, 2026
- Job type
- Full-time
- Location
- Dallas, TexasOn-site
Keep looking
Related roles you might like
Director, V-BAT Middle East & Asia-Pacific Programs (R6512)
Shield AI
Senior Staff Systems Security Engineer, Program Protection (TX/DC/Sea) (R6515)
Shield AI
Sr. Staff Engineer, Supply Chain - Mechanical Commodities (R6524)
Shield AI
Product Strategy & Operations Sr. Lead, Advanced Programs (R6510)
Shield AI
Structures / Mechanical Test Co-op - January 2027 Co-op
Shield AI
Explore more
Browse more jobs like this
Disclaimer: Real Jobs From Anywhere is an independent platform dedicated to providing information about job openings. We are not affiliated with, nor do we represent, any company, agency, or agent mentioned in the job listings. Please refer to our Terms of Services for further details.