Fiorilli Construction - Business Process & Systems Manager

Hi! We’re Fiorilli Construction -  a Cleveland-based commercial construction company that’s grown by doing things a little differently. We believe great results come from great relationships, and that real success happens when people genuinely enjoy working together.

For more than three decades, we’ve been building offices, retail spaces, and community projects across Ohio and beyond. But what really defines us isn’t just what we build - it’s how we work. We’re organized, tech-driven, and obsessed with making our systems smarter and more efficient. Tools like Jonas Premier, Monday.com, and HubSpot are part of our daily rhythm, helping us stay sharp and deliver consistently high-quality work.

We’re also a team that values honesty, curiosity, and a sense of humor. You’ll find people here who are open to ideas, ready to improve, and not afraid to challenge “how it’s always been done.” 

So if you’re someone who loves solving problems, improving processes, and helping a good team become even better, you’ll fit right in.

This role sits at the intersection of people, processes, and technology. As the Business Process & Systems Manager, your mission is to make sure Fiorilli Construction runs smoothly behind the scenes - that every system works together, every process makes sense, and every team member has the tools they need to do their best work. 

You’ll be the person who connects the dots between operations, finance, HR, and leadership, improving how information flows and how work gets done.

In this role, you will:

⚙️ Map, document, and improve business processes across all departments
🔍 Identify inefficiencies and design better workflows that increase speed and consistency
💻 Manage and optimize key systems — including Jonas Premier (ERP), Microsoft 365, Monday.com, and HubSpot
🤝 Lead workshops and collaborate with department heads to align processes with day-to-day business needs
🗂️ Maintain up-to-date process documentation, SOPs, and compliance standards
🔐 Oversee data accuracy, user access, and system configuration to ensure smooth operations
🤖 Implement automations that save time and track their impact through clear metrics
📊 Develop and report on KPIs to measure process performance and system effectiveness
🧑‍🏫 Provide user support, training, and guidance to promote adoption of new tools and workflows
🚀 Stay proactive about new technologies and process improvements that could enhance productivity.

You’re someone who loves making things work better - whether that means improving a process, fixing a system issue, or helping a team run more smoothly. 

You’re comfortable working independently, managing your own projects, and communicating clearly across teams. You enjoy solving problems, learning new tools, and creating clarity out of complexity. 

Above all, you care about doing things the right way, with consistency, accountability, and a genuine sense of ownership.

Working Hours : This is a full-time, fully remote position (40 hours per week) with flexible working hours and some overlap from 8am EST to 3pm EST. Fiorilli follows a unique “8.5/80” schedule — 8.5-hour days Monday through Thursday and every other Friday as a half day, giving you about 26 Friday afternoons off each year.

To be successful in this role, you need:

✅ 5+ years of experience in process improvement, business analysis, or operations management
✅ Hands-on experience with business systems such as Microsoft 365, Monday.com, HubSpot, and ideally Jonas Premier (ERP)
✅ Strong understanding of process documentation, workflow design, and change management
✅ Excellent communication, facilitation, and collaboration skills
✅ Ability to translate business needs into practical, scalable system solutions
✅ Proactive mindset with strong organizational and analytical skills

Brownie points for:

⭐ Experience in the construction or project-based industries
⭐ Familiarity with Lean, Six Sigma, or similar process improvement methodologies
⭐ Knowledge of compliance, auditing, or data integrity frameworks
⭐ Technical curiosity - you enjoy testing new tools, automation ideas, or reporting dashboards