Field Service Engineer I

Would you like to make a significant impact in life science research and early disease detection at an expanding company? We are searching for someone who would like to become a Field Service Engineer, and join a dynamic team of professionals supporting Alamar’s automated instrument for high-precision proteomic analysis. Centered upon field engineering within our Customer Support organization, this role will leverage your expertise to deliver exceptional levels of customer service. This is a customer facing, hands on role which offers the opportunity to make meaningful impact for our customers and Alamar Biosciences.

Primary Responsibilities:

• Instrument installation, planned maintenance, corrective maintenance, and upgrades for Alamar’s groundbreaking ARGO platform in customer facilities
• Provide exceptional levels of remote and on-site customer support primarily in central US.
• Initiate and cultivate positive relationships with customers and colleagues
• Address customer requests rapidly including documenting in CRM system
• Proactively collaborate with colleagues to provide comprehensive solutions to customer facing issues
• Provide valuable Voice of Customer insights to inform product improvements
• Create and refine scalable customer support processes which allow for future growth
• Create / review technical work instructions, manuals, and bulletins

Qualifications:

• Adaptable self-motivated person with an attention to detail
• Bachelor’s degree or equivalent in related field (prefer 0-1 years of field-based service experience in bio-tech industry)
• Exceptional customer facing skills (listening, empathy, de-escalation, proactivity)
• Pragmatic thinker with a clear and effective approach to problem-solving
• Outstanding written, verbal, and presentation skills, capable of conveying complex information with clarity
• Strong orientation towards process improvement, adept problem-solving skills, and unwavering commitment to quality
• Desire, ability, and willingness to travel from your home location to customer sites throughout the UK, EU and beyond when needed, with the probability of some international travel – Must be commuting distance to major airports