eBilling Analyst - Remote

Shift: Monday-Friday, 8am to 5pm or 9am -6pm EST

The E-Billing Analyst will be responsible for all aspects of invoice submissions via various e-billing platforms and resolving e-billing issues for the law firm's e-billed clients. Excellent communication and a high level of professional service to management, attorneys and other staff is required to succeed in this role. Must have a high level of customer service, professionalism, and interpersonal skills. The role requires various interactions with all levels of management, amid a fast-paced, deadline driven environment.

(* denotes an “essential function”)

• *Work directly with the client’s E-billing Manager on any ad-hoc e-bill related management/client requests
• *Responsible for the submission of electronic invoices and accruals to clients on monthly basis, overseeing the transition of clients to e-billing, and providing follow-up support to attorneys, and clients in all aspects related to electronic billing
• *Handle heavy volume of highly complex e-submission assignments for key corporate clients; ensure all client guidelines, internal protocol, and firm's guidelines are followed during submission process
• *Act as liaison between billing attorney/secretarial staff, and clients' staff assigned to electronic billing by providing expert level subject matter support
• *Liaise with billing attorney/secretary, and client representatives in the resubmission of invoices; ensure corrective action is in place for future submissions
• *Populate, maintain, and update data for assigned clients in the billing system and clients' external web applications; ensure all relevant information is updated and correlated in the firm's billing system
• *Work collaboratively with department's supervisor to support e-billing systems by adding/removing user accounts, resetting passwords, assigning proper security levels, entering budgets, status reports, and matter profiles in various sub-systems
• Perform ad hoc analyses of complex client accounts regarding collections, rates, and reduced and rejected invoices

• Associate degree or advanced degree preferred with concentration in Business, Accounting, or Finance. Commensurate experience may be considered in lieu of education, based upon candidate’s overall employment history
• 1+ years of e-billing experience within a corporate law department or law firm.
• Knowledge of legal billing and Middleware systems a plus (i.e., Legal Exchange, Ty Metrix 360, Legal-X, Serengeti/Legal Tracker)
• Proven knowledge and experience with BillBlast.
• Knowledge of various Legal Electronic Data Exchange Standard (LEDES) billing formats is a plus.
• Proficiency with Windows-based software and Microsoft Applications such as Excel, Word and Outlook, and ability to create, edit, and present complex data, analyses, and ad hoc reports.
• Strong reading comprehension, analytical and problem-solving skills.
• Multi-task, use time efficiently and perform professionally and at a high level under tight deadlines and in a fast-paced, ever-changing work environment, and successfully prioritize and adapt to changing demands.
• Able to influence/steer at a senior and executive level within and outside client groups