E-Commerce Operations Specialist for a Wellness Company (US Based/Remote)

Paired is a leading US agency specializing in remote work solutions for businesses. We connect talented professionals with companies that need their skills, regardless of geographical location. At Paired, we believe in the power of remote work to create opportunities and foster collaboration across borders.

Our client is a leading e-commerce wellness company specializing in premium wellness products. The company promotes health and vitality and delivers nutrient-rich products made from sustainably sourced, high-quality ingredients. Through environmentally friendly harvesting practices and advanced techniques, it ensures the highest levels of quality and potency in its offerings.

They are eager to find an E-commerce Operations Specialist to join their team and support their mission of inspiring healthier lifestyles and driving excellence in e-commerce operations.

Key Responsibilities

1. Monitoring and Managing Operational Details
• Conduct regular reviews of e-commerce platforms such as TikTok Shop, Shopify, and Amazon to identify and address issues (suspensions, errors, performance metrics, etc.).
• Collaborate with suppliers and 3PLs to ensure inventory levels and fulfillment timelines are consistently met.
• Manage multiple spreadsheets and long-term projects simultaneously, proactively removing any bottlenecks in workflows.
2. Fast Execution and Prioritization
• Execute critical tasks quickly and with precision, prioritizing based on business importance.
• Address and resolve operational challenges, such as product launches or process improvements, in hours rather than weeks.
3. Consistent and Transparent Communication
• Provide proactive updates to leadership on the status of critical tasks, delays, risks, or any identified issues.
• Serve as the primary point of contact to ensure alignment on key operational priorities.
4. High-Pressure Problem Solving
• Immediately identify and resolve major business risks, such as payment processor outages, sudden drops in conversion rates, or shipping bottlenecks.
• Take full responsibility for risk management across departments, ensuring resolutions before they impact the business.
5. Flexibility for Critical Situations
• Be prepared to step in during urgent or unexpected situations, which may occasionally require availability outside regular working hours. While these instances are not frequent, a readiness to address high-priority issues is essential.
6. Hands-On and “Do What It Takes” Mindset
• Take on any task required to meet critical objectives, including highly manual or time-consuming work when necessary.
• Personally handle tasks that demand precision and minimal error margins, ensuring the highest level of accuracy and execution.

• Background in e-commerce operations, with experience in platforms such as Shopify, TikTok Shop, and Amazon.

• Proven ability to manage relationships with suppliers and 3PLs and oversee fulfillment processes to ensure seamless operations.

• Hands-on experience troubleshooting e-commerce backend systems and resolving technical or operational issues.

• A proactive mindset: someone who actively identifies potential problems and resolves them before they escalate.

• A commitment to the mission—this role requires dedication beyond a typical clock-in, clock-out mindset.