Document Specialist

About the role

Our Document Specialists are the key drivers of our field services and operations. They are the team members that act as the crucial coordinator between our customers and our field agents to ensure that all orders are performed timely and accurately. The Document Specialist reports through their Team Lead to the Fulfillment Manager as part of the Operations group.

This is a full-time, competitively compensated hourly role.
The hourly compensation range for this role is $19.35–$25.00, depending on experience and qualifications.

This is a fully remote, U.S.-based role, allowing you to work from anywhere within the contiguous United States.

About InfoTrack

InfoTrack is a platform that seamlessly connects law firms to the courts and to the services that they need to litigate successfully. We're global leaders in legal technology with unparalleled expertise in forging integrations that can drastically improve the efficiency of law firms and the legal system.

As a highly ambitious company, we know that our people are critical to our success. That's why we're passionate about fostering a high-performance culture built on professional development, open communication, and transparent leadership. If you're smart, dedicated, and eager to help build a market-leading solution that makes a difference in the lives of our clients, join us.

Responsibilities

• Handle customer inquiries and escalations, as well as collaborating with customer support, customer success managers, and field affiliates, with specific focus on timely deployment and status updates, accuracy of work orders, and responsiveness
• Achieve stated productivity goals and generate daily/weekly reports for management on individual metrics as required
• Develop and constantly improve systems for tracking orders and responsibilities for maximum efficiencies for our customers

• Productivity – process-driven experience with ability to adapt and change; ability to multi-task and adapt to new processes crucial
• Legal /Litigation Background – 1-2 years (or more) of legal/litigation support or similar experience (California experience preferred)
• Problem-Solving and Poise – ability to multi-task and problem-solve; also, exercise patience and remain calm in stressful situations
• Customer Focus – experience in keeping the customer (whether external or internal) as a constant element in decision-making
• Technology – solid computer and technical skills (experience with Outlook/Microsoft Office suite and Adobe Acrobat imperative; Slack and Service Cloud a big plus)
• Quality – high degree of detail and accuracy, learns from mistakes so that they never re-occur; reliability a huge factor as well
• Communicator – strong verbal and written communication skills
• Attitude – having a positive outlook and a sense of humor to deal with the inevitable frustrations is a plus
• Must reside in the United States