Delivery Implementation Coordinator

Please note - this role will be remote or hybrid working, subject to the successful applicant's location in line with company policy

Key Responsibilities

 Accountable for the full solution specific to the customer

• Understand how all parts of the system work together
• Ensure decisions in one area do not cause problems elsewhere
• Take responsibility for overall solution coherence

Make and own design decisions

• Be the accountable owner for cross‑module decisions
• Resolve solution conflicts between teams, modules, or requirements
• Make clear recommendations and take ownership of outcomes

Ensure consistency across modules

• Check that the different parts of the system are set up in a consistent way
• Identify and address solution issues early before they become major problems
• Prevent conflicting configurations across modules

Translate business policy into system behaviour

• Work with customers to understand policies and requirements
• Ensure those rules are applied correctly and consistently in the system
• Highlight risks where policy and system design don’t align

Provide leadership to customers and teams

• Act as the main functional authority for complex issues
• Support senior customer conversations and decisions
• Help explain complex topics in a simple and clear way

Assure delivery quality

• Ensure testing covers real end‑to‑end scenarios
• Help decide if the solution is ready to go live
• Focus teams on resolving the most important issues

Key Capabilities

• Able to think end‑to‑end across the whole solution
• Comfortable making decisions and taking ownership
• Able to simplify complex problems for others
• Confident to challenge and manage trade‑offs
• Understands how Operations, Policy, and System configuration
  fit together

Success Measures

• Clear ownership of design decisions
• Reduced rework and cross‑module issues
• Fewer escalations
• Increased customer confidence
• Less dependency on individual knowledge holders

• Broad knowledge and proficiency in NEC Housing Solution, including configuration and module implementation.
• Previous exposure to Housing environments (Local Authority Housing, ALMO’s, Housing Associations) who use the NEC Housing Solution
• Experience in Consultancy, including customer interaction and project methodologies.
• Excellent written and verbal communication skills.
• Experience with ownership on Design Decisions
• Ability to problem-solve in demanding circumstances and manage multiple projects
• Experience leading and mentoring individuals in a consultancy capacity