Czech Speaking Client Service Representative - Remote / Relocate to Greece

Join our dynamic team at Mercier Consultancy MD as a Czech Speaking Client Service Representative! This is an exciting opportunity to provide outstanding support to our clients in a remote capacity, with the option to relocate to beautiful Greece for a more immersive experience.

In this role, you will engage with Czech-speaking clients, helping them with their inquiries and ensuring a wonderful customer experience. You'll receive comprehensive training to equip you with the skills and knowledge necessary to excel in your role and represent our brand effectively.

Key Responsibilities:

• Provide exceptional customer service to our Czech-speaking clients via phone, email, and chat.
• Handle client inquiries with professionalism and courtesy, ensuring all issues are resolved quickly and efficiently.
• Document client interactions accurately in our CRM for tracking and follow-up.
• Collaborate with various teams to enhance client satisfaction and resolve complex issues.
• Stay informed about company products and services to offer the best advice to clients.

Who We're Looking For:

• Fluency in Czech (both written and spoken); proficiency in English is a plus.
• Experience in customer service or client-facing roles is preferred.
• Strong communication and interpersonal skills.
• Problem-solving mindset and ability to handle client concerns with patience and empathy.
• Proficient in using technology and CRM systems.
• A positive attitude and a keen interest in providing excellent customer service.
• Willingness to relocate to Greece for an enhanced working environment.