Customer Support Associate

About Simplilearn

Simplilearn is the world’s #1 online Bootcamp provider, enabling learners around the globe with rigorous and highly specialized training offered in partnership with world-renowned universities and leading corporations. We focus on emerging technologies and skills, such as data science, cloud computing, programming, and more — that are transforming the global economy. Our training is hands-on and immersive, including live virtual classes, integrated labs and projects, 24x7 support, and a collaborative learning environment. Over two million professionals and 2000 corporate training organizations across 150 countries have harnessed our award-winning programs to achieve their career and business goals.

Simplilearn has collaborated with Fullstack Academy to leverage its widespread footprint in the US region and partnerships with Top US universities to grow internationally.

About the team: Our team blends live instruction, personalized support, and career-focused resources to deliver meaningful outcomes for learners worldwide. Our team has a strong focus on US interactions and expectations; however, our programs are not limited to one geography.

We are looking for a customer-focused, enthusiastic, and persuasive Customer Support Associate to join our U.S. team. In this role, you will proactively reach out to enrolled learners via phone and email, guiding them through their learning journey, addressing concerns, and ensuring they stay engaged and on track to complete their programs.

This is not a technical support or product troubleshooting role — instead, you’ll serve as a friendly, reliable point of contact to boost learner success and satisfaction.

Key Responsibilities:

• Conduct regular outbound calls to learners to:
• Welcome them to the program.
• Remind them of upcoming classes or milestones.
• Encourage participation and course completion.
• Follow up with inactive or at-risk learners to understand challenges and offer support.
• Provide clear, empathetic guidance to help learners navigate their journey.
• Log all learner interactions and status updates in the CRM (e.g., Salesforce).
• Collaborate with internal teams (operations, academic advisors, etc.) to address learner needs.
• Share learner feedback and insights to help improve the overall learner experience.
• Manage feedback and Testimonials from the learner

• 1–2 years of experience in customer support or learner engagement roles.
• Strong spoken and written communication skills, with a clear, friendly phone presence.
• Self-motivated with a learner-first mindset and high attention to detail.
• Ability to multitask, manage time effectively, and work independently in a remote setup.
• Experience using CRM tools like Salesforce, HubSpot, or similar is a plus.
• Comfortable working in EST timezone, morning 8 AM to 4 PM