Customer Success Specialist

Company: Petra Brands 

Location: Remote

Position Type: Full-Time

Working Days: Monday - Friday

Work Shift: 8/9 a.m. - 5/ 6 p.m. PT

About Petra Brands

Petra Brands is building the next generation of consumer brands—distinct, design-forward, and engineered for scale. Our portfolio includes fast-growing names like House of Party, Everymood, Roofus, Luna Naturals, and Fomin, spanning categories from party supplies and pet care to wellness and personal care. We take pride in combining trend-driven creativity with operational excellence across all our channels—retail, DTC, and wholesale.

About The Role:

We’re looking for a Customer Success & Vendor Operations Specialist to support our vendor management and operational workflows. This role plays a key part in ensuring seamless vendor onboarding, compliance tracking, and purchase order coordination across our brands. The ideal candidate will be detail-oriented, proactive, and highly organized, with strong communication skills and an operational mindset.

• Manage the vendor setup process, ensuring all documentation, system entries, and approvals are completed accurately and on time.
• Ensure vendor compliance with company policies, operational requirements, and retail partner standards.
• Coordinate purchase order (PO) creation, tracking, and follow-up to ensure timely delivery and issue resolution.
• Maintain and update internal trackers, databases, and shared documents for vendor records, POs, and performance metrics.
• Communicate regularly with vendors to provide support, resolve queries, and ensure smooth operational execution.
• Collaborate cross-functionally with Finance, Logistics, and Business Development teams to maintain alignment on deliverables.
• Assist in the preparation and submission of required forms, compliance certificates, and documentation for new and existing vendors.
• Identify and recommend improvements to streamline vendor setup and PO management workflows.

Qualifications 

• Excellent written and verbal English communication skills.
• Bachelor’s degree in Business, Supply Chain, or related field.
• 2–4 years of experience in vendor coordination, procurement operations, or customer success (e-commerce or retail preferred).
• Familiarity with PO workflows, compliance tracking, and documentation management.
• Strong attention to detail and excellent communication skills.
• Proficiency in Google Workspace or Microsoft Office.