Customer Success Manager, SMB / Scale Team

The Schoolinks Customer Success Team is continuing to grow as we bring on new customers. We're looking for passionate, customer centric individuals to be the next Customer Success Managers. We are looking for team members to support our smaller school districts across the country. This will involve high levels of using data to drive strategy, project management and organization.

Your Responsibilities will include...

• Work in a collaborative team to meet engagement, usage, and renewal targets for your portfolio of districts.
• Assess usage, engagement, and outcome data to determine health and action needed at each of your districts. 
• Build and maintain director and executive level relationships at each of your districts. 
• Facilitate renewal process (quote, verbal approval, signature) for your districts. 
• Provide well-structured customer feedback to our Product Team, collected during the various customer engagements.
• Continuously define, document problems and challenges faced by our districts.
• Keep account records and notes updated in a CRM such as SalesForce, Gainsight or other CS tools.

• 3+ Years Professional Experience
• 1+ years experience in implementation and customer success for a SaaS company (ideally in the K12 or EdTech industry)
• Strong ability to multi-task and manage a large book of business
• Experience or Ability to work in a remote environment.
• Strong interpersonal skills
• Project management skills (understand task dependencies/sequence and manage of tasks)
• Positive attitude - you can stay optimistic in high stress situations
• Proactive, entrepreneurial style, eager to take initiative in a fast-paced, dynamic environment — you know when and how to find the right information when you need it.
• Ability to close renewal and multi-thread to discover expansion opportunities.
• Technical Abilities: Google Suite (Sheets, Slides, Etc) & Apple/Mac Required
• Ability to Travel 10% of the time to customer meetings, trainings, occasional conferences and company offsite events (This is mostly during back to school season, August - October).