Customer Success Manager (CSM): Europe

Company Description: Valutico is a B2B FinTech company that operates an international valuation platform designed to empower financial service providers and valuation professionals with data-driven tools for more efficient analysis.

Experience: Mid-Level

Availability: Full-time

Job Function: Customer Success Manager

Location: Remote

Salary: £40-45k Base + Commission

What are we looking for: An English-speaking Customer Success Manager (CSM) for Europe to join our international team.

Responsibilities:

• Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them
• Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals
• Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time
• Collaborate, problem solve, and strategise upcoming client meetings with team members
• Prepare necessary documentation or visuals for client to demonstrate performance of campaigns; analyse trends in C-Sat/NPS scores to identify areas of improvement
• Work with the sales and marketing team to collect customer references and develop case studies
• Develop and understand customer outcomes by communicating with customers, analyse customer health metrics, run NPS and gather other feedback via Intercom.
• Collaborate with the Product Team to alert them of customer issues or bugs, and note requests for platform development

• 3+ years of experience in Finance / Business Valuation, Account Management, or Customer Success
• The ability to work remotely and autonomously
• Experience in working in Customer Success or studies in Finance (ideally in the valuation sphere) - and an aptitude for the other
• A strong sense of motivation, a customer-focused mindset, excellent organisational skills, and the ability to learn quickly
• Strong verbal and written communication, strategic planning, and project management skills
• Analytical and process-oriented mindset
• Comfortable working across multiple departments in a deadline-driven environment
• Active team player, self-starter, and multitasker who can quickly adjust priorities
• Fluent / Native English