Customer Success Associate - Remote

Company Overview :  Dozee Health AI is the pioneer in Contactless Remote Patient Monitoring (RPM), proven to drive transformation at scale. Headquartered in Bengaluru, India, Dozee has emerged as India’s no. 1 RPM Company. 

We are seeking visionary individuals to help us in this very exciting  journey. As a part of our dynamic team, you’ll have the opportunity to collaborate with top healthcare providers in the country, applying AI-powered RPM solutions to tackle some of the most pressing challenges in healthcare - enhancing staff efficiency, improving patient outcomes, and pioneering the next generation of care models 

Dozee is looking for a proactive and detail-oriented professional to manage client support, project execution, and reporting operations. The role involves handling end-to-end project management, preparing clinical and technical reports, ensuring data accuracy, and supporting teams via HubSpot and other tools. Candidates should have 2+ years of experience, strong communication skills, and expertise in operations, CRM systems, and Advanced Excel. This is a full-time, on-site role (6 days/week). 

• Client Support & Project Management:Deliver end-to-end support from initial demos through to project completion, ensuring seamless operations and a high level of client satisfaction.
• Technical & Clinical Reporting: Prepare, review, and ensure the accuracy of Techno-Clinical Reports in alignment with project requirements and compliance standards.
• Data Validation & System Accuracy: Develop and maintain Accuracy Test Reports to validate data integrity and system performance.
• Standardized Reporting: Create and update CGR (Clinical Governance Report) Templates to ensure consistency in reporting and analysis.
• Performance Evaluation: Generate DMER (Device Monitoring & Evaluation Reports) and Impact Reports to evaluate project outcomes and performance indicators.
• Platform Support (HubSpot): Maintain up-to-date expertise in the HubSpot platform; provide support and troubleshooting for the field team, ensuring efficient knowledge transfer and issue resolution.
• Onboarding & Data Support (US Team): Assist with US onboarding processes and perform data-related tasks to support the US field team in achieving operational efficiency.
• Service Documentation: Prepare timely and accurate device service reports upon request from the field team, facilitating effective communication and follow-up.

• Education:  Diploma/Graduation. 

• Experience: Minimum 2+years experience.

• Good communication and presentation skills. Must be able to articulate well.

• Prior experience of managing teams.

• Prior experience of setting up operations processes.

• Must have prior experience of CRM/IVR systems.

• Should have a reasonable understanding of operations.

• Should possess business acumen and should be results oriented. 

• Should be willing to work from the office, 6 days a week. 

• Must have in-depth knowledge of Advanced Excel and MS Office.