Customer Service Technical Trainer

About the Role

If you enjoy breaking down complex technical systems into clear, practical training that people can actually use, this role is for you.

As a Customer Service Hands-On Trainer, you will lead high-quality, hands-on training experience for Maintenance Teams wanting to learn how to repair and maintain automated conveyor systems. You will help Maintenance and Operations teams build confidence in their systems while strengthening long-term customer relationships.

You will bring structure, clarity, and forward thinking to every training you design. You will spot gaps, simplify technical content, and create materials that make sense in the real world.

In this role, you will

• Show maintenance teams how to repair and maintain conveyor systems.
• Train Operations teams on their overall system components and functions.
• Build manuals and presentations to support System Training.
• Translate safety rules, operating instructions, maintenance manuals, and procedures into clear and effective training plans.
• Organize supporting documentation.
• Communicate clearly with Maintenance and Operations teams to ensure contract requirements are met.
• Track all completed trainings and gather feedback to continuously improve quality.
• Identify when customers need additional support and schedule remedial training, including coordinating billing.
• Travel up to 50 percent to customer and vendor sites to deliver and receive training.

You will thrive here if you

• Have at least two years of experience maintaining PLC automated conveyor systems.
• Understand high and low voltage electrical systems.
• Can build structured and content with clear goals and outcomes.
• Are confident presenting technical information and helping teams truly understand it.
• Are flexible and willing to support customers on weekends when needed.
• Bring strong customer service instincts and know how to listen, collaborate, and build trust.
• Stay organized and calm while balancing shifting priorities and evolving schedules.

Conveyor may be in our name, but it’s only part of what we do. DCS was founded in 1982 and has grown to serve major clients in multiple industries by providing material handling, full-scale warehouse operations and conveyor design solutions that are custom crafted for their need. We don’t sell ready-made systems - we build relationships that empower us to craft custom solutions together. It’s the teamwork approach, sharing ideas and building upon them, that produces the best results.

And DCS is committed to creating an extraordinary employment experience for our team. We work like crazy to hire and develop great people, build relationships, and ensure that the programs and services we offer our team are among the best in the business- from a killer snack wall and casual work environment to flexible PTO and opportunities to give back within the community.