Customer Service Representative | Remote | LATAM Only | 89001

About Us

At Remote Talent LATAM, we connect top Latin American talent with leading U.S. companies. We guide businesses and candidates through every step of the hiring process, ensuring the right match in skills, culture, and goals.

About the Client

Our client is a company focused on employee recognition and engagement through a points-based rewards platform. Their culture emphasizes autonomy, collaboration, and recognizing team members who go above and beyond.

About the Role

We are hiring a Customer Service Representative to support customer inquiries primarily through a ticketing system. This is a highly independent role, ideal for someone organized, proactive, and comfortable solving problems on their own.

You’ll be managing multiple tickets daily and working with tools like Zendesk and Google Workspace.

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Respond promptly to customer inquiries (90% ticketing, 10% phone)
• Troubleshoot and resolve customer issues efficiently
• Keep accurate records of customer interactions
• Communicate with team members via Slack and email when needed
• Stay organized while managing multiple requests
• Provide feedback to improve processes and customer experience

• Minimum 1 year of experience (entry-level candidates welcome)
• Strong written and verbal English communication skills
• Comfortable working independently most of the time
• Familiarity with Zendesk (or similar), Google Sheets, and Docs
• Strong attention to detail and problem-solving skills
• Ability to stay calm and professional under pressure