Customer Service Representative (Remote)

Michael & Associates is a premier criminal defense law firm based in Austin, Texas, representing clients across the state in cases ranging from petty theft to serious felonies. We’re known for delivering high-end, white-glove legal representation and for maintaining the highest standards of professionalism, precision, and client care.

As we continue to grow, we’re expanding our global support team and looking for talented professionals from the Philippines who share our commitment to excellence, attention to detail, and passion for justice.

About the Role

We’re seeking a dedicated and detail-oriented Legal Assistant to support our attorneys in providing exceptional service to our clients. This is an excellent opportunity for someone who takes pride in accuracy, efficiency, and organization, and who wants to work with a forward-thinking, high-performing legal team.

Key Responsibilities

• Legal Document Preparation & Filing: Draft, proofread, and file various legal documents with precision, ensuring compliance with court rules and deadlines.
• Evidence Review: Organize, analyze, and summarize evidence and case materials to assist attorneys in building strong defenses.
• Billing & Administrative Support: Handle billing procedures, prepare and send invoices, and perform general administrative tasks to keep the legal process running smoothly.

Why Join Us

• Work with a top-tier U.S. law firm from the comfort of your home.
• Collaborative, respectful culture that values your contributions and growth.
• Professional development opportunities and skill-building in U.S. legal procedures.
• Stable, long-term position with competitive pay and room for advancement.

• We are seeking candidates with highly effective English communication skills, both written and verbal, to ensure successful collaboration with our diverse team and stakeholders.
• A minimum of 5 years of experience in the BPO customer service industry is required. Experience in billing and invoicing is a plus.
• Candidates must have their own laptop or PC, a high-quality headset, high-speed internet, and a backup connection.
• Must be amenable to working night shifts and overtime.
• Impress us with your resume! Please submit your updated version.

This is an established firm with extensive experience employing individuals in long-term, full-time roles of 40+ hours per week. We view this team member as a vital part of our organization and are committed to providing the training and support needed to ensure a smooth and successful onboarding process.