Customer service Agent - Remote/Worldwide

Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located.

Position Overview

We're seeking a dedicated Customer Service Agent to join our support team and help deliver exceptional customer experiences. This role offers the opportunity to work in a fast-paced e-commerce environment while providing critical support to our growing customer base.

Key Responsibilities:

• Manage and resolve 25-50 customer tickets daily through the Gorgias platform
• Handle order modifications, subscription changes, product inquiries, and general customer support requests
• Process customer requests efficiently while maintaining high-quality service standards
• Collaborate with team members to ensure seamless 24/7 customer coverage
• Support increased ticket volume during Q4 peak season

Required Qualifications:

• Proven experience with Gorgias customer service platform
• Strong working knowledge of Shopify and Loop subscription management
• Excellent written communication skills and attention to detail
• Ability to multitask and prioritize in a high-volume environment
• Experience handling 25+ support tickets per day

Preferred Qualifications:

• Previous e-commerce customer service experience
• Familiarity with subscription-based business models
• Asian timezone availability preferred (to enable 24/7 coverage)
• Problem-solving mindset with customer-first approach

This is an excellent opportunity for someone looking to grow within a dynamic team while making a direct impact on customer satisfaction and retention.