Customer Service Agent (Call, Email & Chat)

Looking for a stable remote customer service job? We got you! Join us if you have the experience, skills, and #WFH setup. Read on to learn more.

Position: Customer Service Agent (Calls, Emails & Chats)

Working Hours: Shifting schedule, predominantly US Business hours

Hiring Company: We run customer service operations for e-commerce stores, providing customer service agents as well as customer service operation management and infrastructure improvements (workflow improvements, reporting, AI, etc.). We launched in 2015 and have a fully remote team of 100+ employees in the Philippines (including Managers, Client Management, Sales, etc.) and a great culture.

Position Summary:

As a Customer Service Agent, you will handle incoming calls, emails & chat. Your primary mission is to increase websites' sales conversion by providing a pleasant experience to all visitors and helping them navigate the website. You will also handle post-order queries such as order status, shipping info, complaints, etc. 

Responsibilities include but are not limited to the following:

1.  Convert calls/emails or chats into sales by providing world-class customer service and a pleasant experience to every website visitor. 
2.  Protect company's, clients', and visitors' information. 
3.  Work with the team to accomplish your goals individually and as a team. 
4.  Update your knowledge through continuous learning. (Self-paced and group training)
5.  Ensure you have the right equipment and a proper place to work productively.

Work Experience:
(* items are required)

1. *At least two years of Customer Service Experience for English-speaking businesses/clients/customers. Preferably in E-commerce or similar businesses.
2. * Exceptional telephone manners, customer service skills, active listening skills, verbal, and written communication skills.
3. * Proficiency with computers, especially with regards to CRM software - Shopify.
4. Ability to multitask and strong time management skills.
5. Robust eCommerce or Retail customer service background.
6. Genuine care for customers and clients.
7. A sales-oriented person is a plus.
8. Social media management experience is a plus.
9. At least six months of work-from-home experience is a plus. 

Qualifications Required:(* items are required)

1. *Remote work ready:
1. Stable high-speed internet with backup. (Minimum of 10 Mbps)
2. Computer (laptop or desktop) with the ff recommended specs. 
1. Quad-core CPU at least 2.5hgz or higher
2. RAM 16GB or higher. 
3.  1GB GPU
4. At least 110 GB SSD for your drive C 
3. Dual monitor with at least 1920 x 1080 display resolutions
4. Noise-cancellation Headset with mic and webcam for meetings; Krisp or any noise-canceling software
5. Focused and quiet workspace.
2. *Above average written and verbal English communication and comprehension skills.  
3. Great chat, email, social media, and phone etiquette.
4.  *Advance critical thinking skills