Customer Engagement Specialist

About Soracom

At Soracom, our mission is Making Things Happen, For a World That Works Together. We believe technologies such as connectivity, cloud and AI have the power to transform industries, enable innovation, and help businesses solve real-world challenges. From startups launching their first connected product to global enterprises managing millions of devices, we empower our customers to bring their ideas to life.

With remote teams across Japan, the US, and Europe, Soracom continues to expand its global team to keep pace with the company's rapid growth. We are an Equal Opportunity Employer and take pride in the diversity of our employees, valuing the unique experiences, perspectives, and expertise that people from different backgrounds bring to our business. We believe in Developing a Dream Team by hiring exceptional people, investing in their growth, and creating an environment where individuals and teams can do their best work.

The ability to develop groundbreaking technologies is one of our key assets, and our people make it happen. Come join Soracom and help create the transformative technology that enables our customers to engineer a better world.

About the Role

Soracom is seeking a motivated Customer Engagement Specialist with a passion for technology and the drive to build an incredible career. If you are a recent graduate or someone early in your career and looking for a great opportunity to join a fast-growing company this is the ideal opportunity. The Customer Engagement team plays a critical role in the growth of our organization. We are looking for individuals who are great team players, enjoy working in a collaborative environment, while being self-driven and autonomous. This role works in collaboration with sales and marketing nurturing leads and setting qualified discovery calls that ultimately lead to new business and new revenue. The perfect candidate has a mix of self-confidence and humility, is able to deal with rejection, and can be competitive while having fun. 

Key Responsibilities

• Generate qualified leads through outbound phone and email prospecting 
• Working closely with our Marketing team to qualify inbound leads
• Qualifying leads by using tools such as Salesforce, Outreach, and Zoominfo 
• Uncovering prospect needs, generating interest, and forwarding to the appropriate sales representative once qualified
• Managing lead flow (keeping up with set sequences to prospects including phone calls, and emails) in Salesforce, and tracking qualified leads through acceptance by Sales Representatives 
• Meeting or exceeding set monthly goals
• Working with internal teams, and other Customer Engagement Specialists to gather lead lists and execute prospecting campaigns based on territories
• Demonstrate our Leadership Principles, such as Proactive, Customer Centric, Just Do It, Dive Deep, Emotionally Mature and Deliver Results

Key Requirements

• Must be fluent in English and possess excellent writing skills
• Legally eligible to work in the United States
• Ability to grasp basic technical concepts
• Strong listening/communication skills and ability to adjust communication style to their target audience
• Able to connect to their audience via phone and video conferencing
• Be autonomous and driven, with a positive and enthusiastic attitude
• Able to work from home and has a dedicated and quiet focus area or workspace
• Ability to thrive in a growing, fast-paced work environment
• Proficiency in Microsoft Office Suite and/or Google Suite
• Willingness to explore and push the boundaries of AI tools such as Claude, Google Gemini, or ChatGPT to increase productivity and automate repetitive tasks 
• Ability to learn and willingness to adapt through coaching
• Comfortable and exceptional at managing their own time

Desirable Experience and Skills

• Bachelor’s Degree or relevant experience preferred
• Experience working with Salesforce, Outreach and/or Zoominfo
• Knows the basic IT around servers, networking, and AWS services
• Has previous working experience or exposure to Slack
• Experience working with a variety of partnership models and stakeholder types is a plus
• WFH experience
• Spanish language skills are a bonus 

Who you are

• You are curious, persistent, and coachable. 
• You have thick skin and are able to handle rejection well.
• Your communication is professional, consistent, and empathetic.