Consumer Compliance Manager - UDAAP and Reg E focused

About the Role

Crypto.com is looking for a Compliance Manager to lead and strengthen our U.S. consumer compliance program and exchange operations. This is a high-ownership, hands-on role built for someone who thrives in fast-moving environments and brings deep experience in consumer protection laws, Regulation E, and UDAAP compliance. While supporting broader regulatory initiatives and BSA/AML program alignment, your primary focus will be designing, auditing, and executing consumer compliance controls across our product offerings (including credit, prepaid, and digital asset transactions).

Responsibilities

• Perform ad hoc special projects as required

Requirements

• 3+ years of compliance experience in a financial services, fintech, or banking environment
• Demonstrated subject matter expertise in Reg E (electronic fund transfers, error resolution procedures, prepaid card rules, and credit card compliance) and UDAAP risk frameworks.
• Direct experience managing consumer complaint trends, conducting UDAAP risk assessments, and refining consumer-facing operational processes.
• Proven track record supporting regulatory examinations, internal audits, and executing formal regulatory remediation plans.
• Working knowledge of broader financial regulatory frameworks, including BSA/AML and state-level consumer protection statutes.
• Experience collaborating with product, customer operations, and engineering teams to implement regulatory requirements into workflows.
• Comfort operating with autonomy in a fast-paced environment where procedures may need to be built from scratch.
• Familiarity with banking regulators and examination processes is a plus