Compliance Specialist

Role: Compliance Specialist
Location: Remote | Philippines
Schedule: 9AM-5PM Eastern Time Zone
Salary: Open to negotiation based on experience

The Compliance Specialist works under direct supervision and follows company and department policies and procedures to ensure compliance with Amazon policies and eCommerce regulatory requirements. Responsibilities include researching and assessing laws, regulations, and Amazon policies that govern eCommerce businesses to resolve compliance violations and mitigate revenue loss.   

Primary Responsibilities: 

• Through the use of company and department practices and procedures, researches laws and regulations related to advertising, labeling, and selling consumer goods in interstate commerce, including FDA and EPA regulations
• Efficiently manages daily deliverables across multiple clients and categories, meeting accuracy, efficiency, quality control, and brand standards
• Opens and manages new cases with Amazon Seller Support to resolve compliance issues
• Follows standard practices and procedures to determine the best response to seller account issues
• Discusses issues and solutions with the manager to ensure alignment with client and company requirements
• Analyzes federal and state legislation, regulations, and policies, and provides actionable guidance to ensure compliance
• Communicates legal requirements in a concise manner to ensure all stakeholders’ understanding of requirements
• Under manager supervision, drafts Amazon appeals, Plans of Action, and other documents to resolve compliance issues
• Works with internal departments to resolve compliance issues and develop strategies for preventing future cases
• Acts as a key point of contact for managing and addressing daily requests from internal departments and company clients
• Maintains communication with the brand management team and department managers, researches regulatory requirements, and implements proactive measures to ensure the company and clients remain compliant
• Stays updated on Amazon policies and legal requirements to enhance skills and expertise
• Assists manager by gathering, tracking, managing, and preparing documents for compliance investigations

• Maintains or exceeds department-established performance standards

• Continues to learn and apply department Trainual subjects according to standards
• Other duties as assigned

• Bachelor’s degree in Business, a related field, or equivalent work experience
• Up to two (2) years of experience in the regulatory or compliance field. eCommerce or digital content experience preferred
• Effectively communicates basic regulatory matters with clarity
• Ability to read, understand, and interpret compliance and regulatory language
• Safeguards confidential information and uses sound business judgment
• Proficiency in Microsoft Word, Excel, Google Docs, Google Sheets, or similar software
• Good communication, negotiation, and organizational skills