Collections Specialist

Job Title: Collections Specialist
Location: Fully Remote (Central Time – Texas)
Industry: Construction
Schedule: Full-Time, Monday to Friday | 8:00 AM – 5:00 PM CST

About the Role

We are seeking a detail-oriented, persistent, and highly organized Collections Specialist to join our finance team. In this role, you will be responsible for managing accounts receivable collections, resolving payment issues, and maintaining positive relationships with clients in the construction industry. You’ll collaborate closely with the finance, project management, and sales teams to ensure timely collection of outstanding balances while maintaining professional client interactions.

Key Responsibilities

Accounts Receivable & Collections

• Monitor customer account balances and aging reports to identify delinquent accounts.
• Initiate contact with customers via phone, email, and written correspondence to follow up on overdue invoices.
• Ensure timely collection of outstanding payments in accordance with payment terms.
• Document collection activity and maintain accurate records in accounting and ERP systems.

Client Communication & Dispute Resolution

• Serve as the primary point of contact for clients regarding outstanding payments.
• Investigate and resolve payment discrepancies or disputes promptly and professionally.
• Coordinate internally with project managers, estimators, and billing teams to clarify billing issues and support payment collection.

Reporting & Documentation

• Prepare weekly and monthly AR and collections status reports for management review.
• Maintain updated records of communication and payment arrangements.
• Escalate high-risk accounts to management or legal when necessary, with proper documentation.

Compliance & Process Improvement

• Ensure compliance with company policies, legal regulations, and industry standards.
• Recommend and help implement improvements to the collections process to increase efficiency and reduce DSO (Days Sales Outstanding).
• Collaborate in setting up payment plans or alternative arrangements when needed.

Qualifications

Education & Experience:

• Associate’s or Bachelor’s degree in Accounting, Finance, Business Administration, or a related field preferred.
• 3+ years of experience in collections, preferably in the construction industry or related sectors.
• Familiarity with lien rights, pay applications, and construction billing processes is a plus.

Skills & Tools:

• Strong communication and negotiation skills.
• High attention to detail and excellent organizational abilities.
• Proficiency in accounting software (e.g., QuickBooks, NetSuite, or other ERP systems).
• Solid Excel skills; ability to work with pivot tables and VLOOKUPs.
• Experience using CRM systems or project management tools is a bonus.

Work Setup:

• Ability to work independently and manage priorities in a remote setup.
• Comfortable working in a fast-paced, deadline-driven environment.
• Must be available and responsive during Central Time (Texas business hours).