Collections Executive

Collections Executive – Fully Remote

• Salary: £26,000 per annum, plus the opportunity to earn a bonus of up to £1,000 per year
• Hours: 37.5 hours per week
• Shifts: 7.5-hour shifts Monday to Friday between 8:00am and 8:00pm
• Weekend Working: 1 in 3 Saturdays (9:00am to 2:00pm)
• Start Date: 26th October

Make a Real Difference When Customers Need Support Most

Every conversation has the potential to make a positive impact. As a Collections Executive at Target Group, you'll work with customers experiencing financial difficulties, helping them find practical solutions and regain control of their finances.

This is a role where empathy, active listening, and problem-solving go hand in hand.

What You'll Be Doing

• Speaking with customers who have fallen into financial hardship against secured products such as Mortgages
• Taking the time to understand each customer's individual circumstances
• Conducting income and expenditure reviews to assess affordability
• Agreeing realistic and sustainable repayment arrangements tailored to customer needs
• Providing reassurance and support through clear, professional communication
• Identifying vulnerable customers and signposting them to appropriate support services where needed
• Delivering fair customer outcomes while ensuring compliance with regulatory requirements
• Creating positive customer experiences by getting things right first time

What It's Like to Work With Us

You'll receive ongoing support from experienced Customer Managers and Subject Matter Experts, including:

• Regular one-to-one meetings, team huddles and coaching sessions
• Continuous feedback and development opportunities
• A collaborative team environment where colleagues support one another and put customers first

We work hard, celebrate success, and prioritise wellbeing. You'll be recognised through our My Recognition programme and supported with opportunities to develop and grow your career.

What We're Looking For

You'll be someone who:

• Communicates with confidence, empathy and professionalism
• Remains calm and resilient when dealing with challenging situations
• Is passionate about helping customers achieve positive outcomes
• Takes a proactive and solutions-focused approach
• Enjoys negotiating and resolving issues
• Thrives in a fast-paced, customer-focused environment

Experience That Would Be Beneficial

• Previous collections, recoveries, arrears or debt management experience
• Experience working within Financial Services