Client Servicing Manager

Key Skills & Qualifications

• 3-6 years of experience in client servicing, account management, or brand partnerships, preferably in influencer marketing, digital marketing, or SaaS platforms.
• Proven ability to manage multiple enterprise clients and large-scale campaigns simultaneously.
• Exceptional communication, presentation, and stakeholder management skills.
• Strong analytical mindset with experience in campaign reporting, ROI analysis, and P&L understanding.
• Experience leading a team of 4–10 members across account management or delivery functions.
• Deep understanding of influencer marketing, brand communication, and digital content ecosystems.
• Highly organized with strong problem-solving and multitasking abilities.

Key Responsibilities

• 1. Client Relationship Management
• Own relationships with key brand clients, ensuring satisfaction, retention, and growth.
• Act as the primary point of contact for strategic accounts, understanding brand objectives and delivering customized influencer/content solutions.
• Build long-term partnerships and identify opportunities for upselling and renewals.


• 2. Campaign Strategy & Delivery
• Translate brand briefs into actionable campaign plans with clear deliverables, pricing, and timelines.
• Collaborate with creator operations and strategy teams to ensure on-time and quality execution.
• Monitor campaign performance, optimize outcomes, and present results through structured reports and insights.


• 3. Team Leadership
• Lead, mentor, and grow the client servicing team, ensuring strong client communication, operational excellence, and proactive account management.
• Drive productivity, process adherence, and performance metrics across the team.
• Develop training modules for campaign execution, client handling, and internal coordination.


• 4. Business Growth & P&L Ownership
• Contribute to revenue targets through renewals, cross-selling, and expansion of existing brand partnerships.
• Support leadership in forecasting, budgeting, and reporting on client portfolio performance.
• Partner with marketing, sales, and product teams to drive client success stories and case studies.


• 5. Process & Collaboration
• Identify inefficiencies in client operations and work with internal teams to automate and improve workflows.
• Leverage One Impression’s tech platform and analytics tools to enhance campaign outcomes and transparency.
• Ensure alignment between client needs, creator deliverables, and internal capabilities.

Key Responsibilities

• 1. Client Relationship Management
• Own relationships with key brand clients, ensuring satisfaction, retention, and growth.
• Act as the primary point of contact for strategic accounts, understanding brand objectives and delivering customized influencer/content solutions.
• Build long-term partnerships and identify opportunities for upselling and renewals.


• 2. Campaign Strategy & Delivery
• Translate brand briefs into actionable campaign plans with clear deliverables, pricing, and timelines.
• Collaborate with creator operations and strategy teams to ensure on-time and quality execution.
• Monitor campaign performance, optimize outcomes, and present results through structured reports and insights.


• 3. Team Leadership
• Lead, mentor, and grow the client servicing team, ensuring strong client communication, operational excellence, and proactive account management.
• Drive productivity, process adherence, and performance metrics across the team.
• Develop training modules for campaign execution, client handling, and internal coordination.


• 4. Business Growth & P&L Ownership
• Contribute to revenue targets through renewals, cross-selling, and expansion of existing brand partnerships.
• Support leadership in forecasting, budgeting, and reporting on client portfolio performance.
• Partner with marketing, sales, and product teams to drive client success stories and case studies.


• 5. Process & Collaboration
• Identify inefficiencies in client operations and work with internal teams to automate and improve workflows.
• Leverage One Impression’s tech platform and analytics tools to enhance campaign outcomes and transparency.
• Ensure alignment between client needs, creator deliverables, and internal capabilities.

Key Skills & Qualifications

• 3-6 years of experience in client servicing, account management, or brand partnerships, preferably in influencer marketing, digital marketing, or SaaS platforms.
• Proven ability to manage multiple enterprise clients and large-scale campaigns simultaneously.
• Exceptional communication, presentation, and stakeholder management skills.
• Strong analytical mindset with experience in campaign reporting, ROI analysis, and P&L understanding.
• Experience leading a team of 4–10 members across account management or delivery functions.
• Deep understanding of influencer marketing, brand communication, and digital content ecosystems.
• Highly organized with strong problem-solving and multitasking abilities.