Client Onboarding Lead - Pearl Talent

Description

Work Arrangement: Fully remote
Job Type: Full-time
Work Schedule: 40 hours per week, with core hours between 9 AM – 6 PM EST
Locations: Remote, open to candidates in PH

About Pearl Talent:

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Hear why we exist, what we believe in, and who we’re building for: Watch here

Why Work with Us?

At Pearl, we’re not just another recruiting firm—we connect you with exceptional opportunities to work alongside visionary US and EU founders. Our focus is on placing you in roles where you can grow, make an impact, and build a long-term career. We believe in creating environments where your potential is recognized, your voice matters, and your success is tied to meaningful work—not short-term perks. Joining Pearl means stepping into opportunities that challenge you, support you, and set you up for lasting success.

Role Overview:

As a Client Onboarding Lead at Pearl Talent, you’ll be the first point of contact for new clients and play a critical role in shaping their hiring journey with us. Your goal is to create a seamless onboarding experience by gathering key information, aligning expectations, and ensuring a smooth transition from sales to recruiting. This role is ideal for someone with a strong background in client success, operations, or recruiting coordination—someone who can balance structure, communication, and speed.

Your Impact:
In this role, you’ll ensure new clients feel confident and supported from day one. By setting clear expectations, gathering critical job details, and coordinating internal alignment, you’ll help accelerate time-to-hire while upholding Pearl Talent’s high-touch standard. Your success will directly improve client satisfaction, streamline recruiting workflows, and lay the foundation for long-term client partnerships.

Key Responsibilities:

• Client Onboarding & Setup
• Own the onboarding process for new clients from post-sale to active hiring.
• Lead kickoff calls to gather role requirements, clarify expectations, and align on hiring timelines.
• Create and maintain detailed role briefs that guide internal recruiters and sourcing teams.
• Information Gathering & Role Clarity
• Extract and synthesize job descriptions, must-haves, and hiring goals.
• Provide recommendations to refine unclear or unrealistic role profiles.
• Ensure client inputs are consistent with Pearl’s high-caliber candidate standards.
• Client Experience & Communication
• Serve as the go-to contact for onboarding-related questions and updates.
• Provide timely follow-ups and proactive updates to keep clients informed and confident.
• Coordinate internally with matching leads and recruiters to ensure role readiness.
• Internal Coordination & Process Optimization
• Collaborate with internal stakeholders to ensure proper handoff and role alignment.
• Identify bottlenecks or friction points in the onboarding journey and recommend improvements.
• Help build and refine onboarding templates, FAQs, and internal documentation.

Must-Have:

• Experience in client onboarding, recruiting coordination, customer success, or similar roles.
• Excellent verbal and written communication skills in English.
• Strong organizational skills and attention to detail in managing multiple accounts.
• Proficiency with tools like Google Workspace, Slack, Notion, or project management systems.
• A proactive mindset and ability to manage relationships across time zones.
• Nice-to-Have:
• Familiarity with the recruiting lifecycle and executive hiring.
• Experience working with US or EU-based startups or clients.
• Comfort navigating ambiguity in fast-paced, client-facing environments.