Case Manager Assistant (Remote, LatAm) 11112025

Overview

Job Title: Case Manager Assistant
Job Type: Full-Time Contractor
Workplace: Remote
Schedule: Monday–Friday, aligned with U.S. Pacific Standard Time (PST)
Compensation: USD $900 – $1,200/month (DOE)

About HireHawk

We are a growing, globally minded company focused on connecting skilled professionals with exceptional career opportunities. Our team works across diverse industries to deliver high-quality services, strong client partnerships, and measurable results. We value proactive, motivated individuals who thrive in dynamic environments and take ownership of their success.

About the Job

We are looking for a Case Manager Assistant to join our growing team. In this role, you will be responsible for ensuring smooth operations by keeping case files organized, tracking important deadlines, and preparing professional correspondence. You’ll collaborate with team members to collect information, maintain accurate records, and provide consistent updates that keep cases moving forward.

This role is best suited for someone who values precision, reliability, and consistency, and who enjoys working within structured systems to support team success.

Core Responsibilities

• Log and organize new cases within 24 hours of assignment
  
  
• Maintain accurate and complete electronic and physical records
  
  
• Prepare professional correspondence, forms, and simple reports with zero errors
  
  
• Track and monitor deadlines; proactively notify team members and confirm follow-up actions
  
  
• Communicate with stakeholders to gather missing documents or clarify details
  
  
• Uphold confidentiality and data protection standards at all times
  
  
• Provide weekly updates to team leads with accurate case status reporting
  
  
• Suggest process improvements that increase consistency and reduce errors

Must-Haves for the Role

• Minimum of 2 years’ experience in case management support, legal administration, or client services
  
  
• Strong organizational and multitasking skills with proven attention to detail
  
  
• Excellent English communication skills—both written and verbal
  
  
• Proficiency with Microsoft Office, Google Workspace, and database tools
  
  
• Ability to handle sensitive and confidential information with discretion
  
  
• Reliable wired internet connection (25 Mbps+) and a tested backup option (e.g., hotspot or generator)
  
  
• Availability to work full-time during Pacific Standard Time hours

Nice-to-Haves for the Role

• Experience in legal, medical, or insurance case management environments
  
  
• Familiarity with case management software such as Filevine, Clio, or similar platforms
  
  
• Prior remote work experience supporting case-heavy or client-facing operations
  
  
• Strong time management and prioritization skills under heavy workloads
  
  
• Interest in improving systems and workflows to increase efficiency