Care Advocate Manager

About Wider Circle

Wider Circle is dedicated to improving health outcomes through community. We connect neighbors to build supportive relationships that promote better health, reduce isolation, and empower individuals to live longer, healthier lives. Backed by leading investors, we partner with health plans and providers to address the social determinants of health and drive meaningful impact in the communities we serve.

About the Role

Wider Circle is looking for a Care Advocate Manager, Care Delivery to join our circle and lead a remote-first team supporting high-risk members through our Community Health Integration (CHI) and Principal Illness Navigation (PIN) programs.

In this role, you will focus on team leadership, operational excellence, and cross-functional collaboration. You will guide a team of Care Advocates, helping them bridge the gap between clinical care and social needs for our members. The ideal candidate is a strong operator and a compassionate leader who relies on metrics to drive performance, optimize workflows, and collaborate effectively across the organization.

If you are passionate about improving health outcomes, supporting vulnerable populations, and leading mission-driven teams, we’d love to meet you.

What You'll Do

• Lead and Develop: You will manage and coach a team of at least 8 Care Advocates, driving performance, accountability, and engagement in a remote-first environment.
• Collaborate Cross-Functionally: You will work closely with billing, product, operations, and clinical teams to streamline processes, solve day-to-day challenges, and ensure smooth program delivery.
• Drive Metrics & Performance: You will take a highly data-driven approach to track key metrics, monitor team productivity, and ensure the achievement of program and documentation goals.
• Optimize Workflows: You will leverage data and analytics to identify trends, eliminate bottlenecks, and drive continuous improvement across your team's operations.
• Oversee Program Engagement: You will implement and measure strategies to engage and retain members in CHI and PIN programs, guiding your team to proactively re-engage those at risk of disengagement.
• Ensure Compliance & Quality: You will audit your team's work to ensure all documentation meets CMS and program requirements for accuracy and completeness.
• Act as an Escalation Point: You will serve as the first point of escalation for complex member cases, stepping in to coordinate with clinical and telehealth teams when your advocates need support.
• Onboard and Train: You will onboard and train new team members on workflows, documentation standards, and compliance requirements.
• Build Community Bridges: You will oversee the development and maintenance of partnerships with local community organizations to ensure your team can successfully connect members with necessary resources.

• Bachelor’s degree in healthcare, social work, public health, or related field, or equivalent experience

• 5+ years of experience in healthcare, community health, social services, or healthcare operations

• 1–2+ years of experience managing or leading a team (remote or field-based preferred)

• Experience working with high-risk or vulnerable populations

• Strong understanding of care coordination, documentation, and compliance requirements (CMS experience a plus)

• Excellent communication, interpersonal, and organizational skills

• Proven ability to manage multiple priorities while maintaining attention to detail

• Comfort using digital tools, case management systems, and performance dashboards

• Valid driver’s license and reliable transportation