Business Process Engineer

TechFlow Inc. is a leading provider of technology solutions and professional services to government agencies, delivering innovative solutions that drive mission success. We are seeking a skilled Business Process Engineer to join our Platform Services Division in support of a large government contract. This fully remote position focuses on the administration, configuration, and optimization of a Computerized Maintenance Management System (CMMS) platform that supports critical industrial asset maintenance operations. The ideal candidate will have a strong understanding of maintenance business processes and the technical expertise to configure enterprise-level systems to meet complex operational requirements.

Key Responsibilities

• Administer and configure the CMMS platform to support maintenance operations for industrial assets.
• Gather and analyze business requirements from stakeholders and translate them into system configurations.
• Design and implement workflows, business rules, and automation within the CMMS platform.
• Configure asset hierarchies, work order processes, preventive maintenance schedules, and inventory management functions.
• Develop and maintain system documentation including configuration guides, process flows, and standard operating procedures.
• Conduct user training and provide ongoing support to maintenance teams and system users.
• Perform system testing, quality assurance, and validation of configuration changes.
• Collaborate with technical teams to integrate the CMMS with other enterprise systems.
• Optimize business processes to improve maintenance efficiency and asset reliability.
• Monitor system performance and recommend enhancements to improve user experience.
• Support data migration, system upgrades, and platform enhancements.
• Ensure system configurations comply with government standards and security requirements.

• Bachelor's degree in Engineering, Business Administration, Information Systems, or related field (or equivalent experience).
• 3+ years of experience administering and configuring enterprise CMMS or EAM (Enterprise Asset Management) platforms such as SAP EAM/PM, IBM Maximo, Salesforce Field Service, Infor EAM, Oracle EAM, or similar systems.
• Strong understanding of maintenance management business processes including work order management, preventive maintenance, asset lifecycle management, and inventory control
• Experience with system configuration, workflow design, and business rule implementation.
• Proven ability to gather requirements and translate business needs into technical solutions.
• Knowledge of industrial asset maintenance operations and best practices.
• Excellent problem-solving and analytical skills.
• Strong communication skills with ability to work effectively with technical and non-technical stakeholders.
• Experience creating documentation and delivering user training.
• Ability to obtain and maintain Public Trust Clearance (US Citizenship is required).

Preferred Qualifications

• Experience with multiple CMMS/EAM platforms (SAP, Maximo, Salesforce, etc.)
• Knowledge of reliability-centered maintenance (RCM) or total productive maintenance (TPM) methodologies
• Experience supporting government or federal agency contracts
• Familiarity with facilities management, fleet management, or industrial operations
• Understanding of asset performance management and condition-based maintenance strategies
• Experience with system integrations using APIs, web services, or middleware
• Knowledge of data management, reporting, and analytics within CMMS platforms
• Certification in relevant CMMS platforms or business process management
• Experience with change management and organizational adoption strategies
• Familiarity with ITIL, Lean, or Six Sigma methodologies

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