Business Process Consultant

As a Business Process Consultant, you’ll lead enterprise-level analysis and design sessions to define future-state business processes that deliver operational efficiency and client success. You’ll partner with technical and functional experts to ensure solutions are holistic, scalable, and aligned with client goals.

Key Responsibilities

• Lead complex enterprise analysis sessions to gather requirements and design future-state processes.
• Recommend best practices and process efficiencies leveraging technology and market trends.
• Liaise across project teams to ensure solutions meet all workstream requirements.
• Advise on options, risks, and cost-benefit impacts for alternative solutions.
• Ensure accurate configuration and lead end-to-end testing, including Client User Testing.
• Document and track test results, resolving issues promptly.
• Draft and own all process documentation and change management materials.
• Identify and deploy process improvement strategies to enhance implementation methodology.
• Capture and share implementation best practices across QWA.

What We’re Looking For

To thrive in our Talent Pool and in a future Business Process Consultant role you’ll bring:

Strategic & Analytical Thinking

• Ability to analyze complex business challenges and design efficient processes.
• Comfort with evaluating risks, costs, and benefits of alternative solutions.

Process & Technology Expertise

• Familiarity with configuration testing and change management principles.
• Understanding of enterprise-level workflows and system priorities.

Collaborative & Client-Focused

• Ability to partner with cross-functional teams and build consensus.
• Skilled at translating business needs into actionable solutions.

Continuous Improvement Mindset

• Eagerness to identify best practices and drive process enhancements.

• Four or more (4+) years of industry experience within a client program or MSP
• Two to Four (2-4) years of VMS experience
• Four or more (4+) years of implementation or project experience preferred
• Bachelor’s Degree or equivalent experience