Business Analyst- Salesforce

The Salesforce Business Analyst acts as the strategic liaison between business stakeholders and the Salesforce technical delivery team. This position is responsible for understanding business processes, eliciting and documenting requirements, and translating them into actionable user stories and technical specifications. The ideal candidate will help drive continuous improvement and optimize Client’s Salesforce orgs to meet user needs, enhance the teammate and patient experience, and align with the Village’s broader strategic goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all-inclusive.

Requirements Gathering & Agile Delivery (40%)

• Collaborate with business partners, Product Owners, and cross-functional stakeholders to elicit, analyze, and document business requirements.
• Translate high-level business needs into detailed, executable user stories, acceptance criteria, and process flow diagrams.
• Actively participate in Agile/Scrum ceremonies, including daily stand-ups, sprint planning, backlog grooming, and retrospectives.
• Manage and maintain the product backlog in Jira, ensuring work notes are maintained and blockers are removed to guarantee successful deployments.

System Analysis & Solution Design (30%)

• Analyze current-state business processes and identify opportunities to automate functions and improve efficiency using the Salesforce platform.
• Partner with Salesforce Developers and Architects to ensure the proposed technical solutions meet the business requirements and adhere to Salesforce best practices.
• Assist in evaluating the impact of new Salesforce releases and features on existing customizations and workflows.

Quality Assurance & Testing (15%)

• Define, develop, and implement test conditions and plans.
• Perform functional testing and coordinate User Acceptance Testing (UAT) with business stakeholders.
• Troubleshoot and research systemic issues or defects, performing deep-dive root cause analysis and partnering with the development team on remediation.

Training & Documentation (15%)

• Create and maintain comprehensive project documentation, system workflows, and training materials in Confluence.
• Serve as a "train the trainer" resource, providing ongoing support and education to ensure business users can navigate new Salesforce features effectively.
• Deliver digestible technical presentations and release notes to non-technical leadership.

• Education: Bachelor’s degree in Business Administration, Information Systems, Computer Science, or equivalent experience required.
• Experience: Minimum of 3–5 years of experience in an IT Business Analyst, Systems Analyst, or closely related role.
• Salesforce Experience: 2+ years of direct experience working on the Salesforce platform (understanding of standard objects, custom objects, flows, validation rules, and security controls).
• Certifications: Salesforce Certified Business Analyst and/or Salesforce Certified Administrator strongly preferred.
• Methodology: Strong experience working within Agile/Scrum software development frameworks.
• Tools: Proficiency with Jira, Confluence, ServiceNow, and Microsoft Office Suite (Visio/Lucidchart for process mapping is a plus).