Bilingual Service Coordinator & Dispatcher (French/English) — Remote

As our Bilingual Service Coordinator & Dispatcher, you are the first voice our customers hear and the engine that keeps our field teams moving. You'll own inbound calls, turn them into well-organized jobs, and make sure the right technician is in the right place at the right time. Over time, you'll also take on billing and administrative work that keeps the operation running smoothly.

This is a remote, full-time role working Quebec business hours — which corresponds to an afternoon-to-evening shift in Beirut (see Additional Information).

Your responsibilities:

• Answer inbound customer calls in French and English as the first point of contact, delivering a calm, professional, and reassuring experience
• Understand and classify each request (drainage vs. plumbing, emergency vs. scheduled, type of service) and capture accurate details
• Book appointments and on-site inspections into our field management software (Jobber)
• Schedule and dispatch field technicians efficiently — grouping jobs by geographic zone to minimize drive time and maximize productive hours
• Coordinate daily with field crews: confirm schedules, adjust for delays and emergencies, and keep everyone informed
• Prepare and send invoices, process billing, and follow up on outstanding payments
• Handle ongoing client communications and follow-ups (confirmations, reminders, status updates)
• Provide day-to-day administrative support to the internal team
• Work within our field-service management software and VoIP phone system to keep every job accurate and up to date

Required:

• Full professional fluency in both French and English, spoken and written. You will be assessed on your ability to clearly understand Quebec French (québécois) callers — including regional accents and vocabulary. 
• 3–5 years of experience as a customer service representative or coordinator in a phone-based role, speaking directly with clients
• Excellent organizational skills and the ability to switch smoothly between reactive phone work and focused administrative tasks
• A reliable, high-speed internet connection and a proven backup power solution (UPS, inverter/battery, or generator) capable of keeping you online through outages for the full shift.
• A quiet, professional home-office environment suitable for continuous customer calls
• Comfort learning and working within dispatch/scheduling software and VoIP phone systems
• Strong problem-solving instincts; calm and organized under pressure

Nice to have:

• Prior exposure to a trades or field-service business (plumbing, HVAC, drainage, construction, or home services)
• Experience dispatching or scheduling technicians / field crews
• Familiarity with Jobber, QuickBooks, or similar field-service and accounting tools