Benefits Operations Specialist - US

{"Process and solve tickets and escalations in Zendesk/e-mail Provide delightful support to Employees and Clients re: Benefits in multiple areas Benefits plans key attributes, including pricing, coverage and claims Benefits plans enrolment and unenrollment Benefits invoicing / billing Benefits Remote platform Benefits vendors’ platforms","Execute with care and precision data related tasks (preparation, entry, download etc.)","Help define/detail and execute on Standard Operating Procedures","Work closely and effectively within the Benefits team and with other Remote departments to analyse customers’ needs and deliver delightful solutions and experiences","Be able to provide analytical, administrative and technical support in maintaining the benefits programs to ensure smooth administration of plans and policies.","Maintain the operations process documents and be able to find automation possibilities to streamline process","Constantly research and systematically distill written knowledge in Notion","Be able to go from “scout to scale” and actually start things up and get things done","Be an internal and external champion of Remote's values and Benefits team's goals"}