Associate Therapist/ECM Consultant - Full Time

Reports To: Director of Behavioral Health or Behavioral Health Manager

Section I: Job Purpose

Pacific Health is expanding its team and seeking a highly skilled, compassionate therapist for a hybrid role. This role involves conducting comprehensive assessments, developing individualized treatment plans, delivering evidence-based interventions, and maintaining accurate clinical documentation. The therapist will play a vital role in helping clients achieve their mental health goals and improve their overall well-being. The therapist is required to maintain the confidentiality of client information; write and interpret written clinical information accurately and effectively.

Section II: Key Responsibilities

Clinical Care & Intervention

• Deliver direct and telehealth therapy services to clients via phone, video, and in-person.
• Provide crisis intervention and short- and long-term psychotherapy.
• Conduct mental health evaluations and formulate treatment plans.
• Offer referrals and case management services.

Documentation & Compliance

• Maintain up-to-date, accurate clinical records in compliance with HIPAA.
• Ensure all documentation is completed within established deadlines.
• Adhere to mandated reporting protocols.

Collaboration & Communication

• Engage with case management, administrative, and leadership teams to ensure coordinated care.
• Maintain professional, timely communication via email, phone, and instant messaging.
• Participate in team meetings, trainings, and interdisciplinary planning.

Work Ethic & Professionalism

• Work independently with minimal supervision.
• Demonstrate punctuality, reliability, and responsiveness.
• Uphold a high standard of customer service and empathy.

Section III: Knowledge & Skills Education

• A Master's degree from an accredited college or university in psychology, marriage and family therapy, social work, or counseling.

Licensure

• Must hold a current California license as one of the following:
• Associate Marriage and Family Therapist (AMFT)
• Associate Clinical Social Worker (ACSW)
• Associate Professional Clinical Counselor (APCC)

Experience

• Minimum 2 years of experience in treating mental health consumers.
• Case management experience is preferred.

Language Proficiency

• Fluent in written and spoken English.
• Bilingual in Spanish and/or Arabic is preferred.

Technical Skills

• Proficient in Google Suite (Docs, Sheets, Slides) and Gmail.
• Strong written and verbal communication.
• Analytical and multitasking abilities.

Interpersonal Traits

• Compassionate and empathetic approach to patient care.
• Collaborative spirit and professional demeanor.

Section IV: Key Interactions Internal Contacts

• Patients – Direct care and communication.
• Director of Behavioral Health, Chief Clinical Officer, Administrative Staff, Patient Coordinators – Collaboration and care coordination.

Core Responsibilities:

• Establishes positive, trusting rapport with patients.
• Interviews and conducts diagnostic assessments of patients to develop treatment and recovery plans for patients and/or their family members.
• Participates in the intake process by interviewing patients and/or their family members to obtain family, psychosocial, employment, medical, and mental health treatment history.
• Provides crisis intervention, treatment, case management, referrals, and other related mental health care services to patients and their family members.
• Participates in the development of treatment plans designed to address mental, emotional, and family disorders and dysfunction.
• Provides ongoing clinical assessment, treatment planning, and clinical treatment for patients and families.
• Prepares and maintains clinical documentation, in addition to adhering to HIPAA regulations.
• Completes administrative requirements including but not limited to timely completion of documentation by set deadlines.
• Collaborative work with case management team, administrative team, and management team.
• Participates in clinical supervision and maintains supervision log.
• Prompt responsiveness over email, phone, instant messaging, punctuality, and professionalism.
• Willingness to provide mental health services via telehealth to include phone and/or video calls while following mandated reporter protocols.
• Must be able to demonstrate independent work with minimal supervision.
• Collaborating with the Enhanced Care Management (ECM) team on comprehensive case conceptualizations to optimize member outcomes.

Work Location: Remote in San Bernardino, CA

Job Type: Full-time; 10am - 7pm PST

Pay: $29.00 - $33.00 per hour

Required:

• Must maintain a current license with the California Board of Behavioral Sciences as an Associate Marriage and Family Therapist (AMFT), Associate Clinical Social Worker (ACSW), OR Associate Professional Clinical Counselor (APCC)
• Computer skills and proficiency in office suites (Google), Spreadsheets (Google Spreadsheets), operating system (Windows/ MAC), communication and collaboration (Gmail).
• Strong analytical thinking and ability to handle multiple tasks concurrently.
• Excellent customer service with patients & co-workers.
• Excellent communication and listening skills.
• Ability to build rapport quickly.
• Detail oriented.
• Ability to communicate with compassion and empathy.

Minimum Qualifications:

• A Master's degree from an accredited college or university in psychology, marriage and family therapy, social work, or counseling.
• Possession of an active, current, and clear registration with the California Board of Registration with the Board of Behavioral Health Sciences (BBS) REQUIRED
• Must be a mental health professional as an Associate Clinical Social Worker (ACSW), Associate Professional Clinical Counselor (APCC), Associate Marriage and Family Therapist (AMFT)