Job Description
Founded in 2015, Shield AI is a venture-backed deep-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include the V-BAT and X-BAT aircraft, Hivemind Enterprise, and the Hivemind Vision product lines. With nine offices and facilities across the U.S., Europe, the Middle East, and the Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn, X, Instagram, and YouTube.
Job Description:
The Systems Administrator is responsible for supporting, securing, and optimizing enterprise IT operations. This includes end-user system support, infrastructure maintenance, IT asset lifecycle management, and leadership of junior team members. The ideal candidate brings strong technical expertise, organizational discipline, and a collaborative mindset to support a modern, scalable, and secure IT environment.
Required qualifications:
- 3+ years of experience in systems administration or enterprise desktop support roles.
- Strong proficiency in Windows and Linux operating systems.
- Experience with Active Directory, Azure AD, and identity/access management tools.
- Knowledge of networking fundamentals (TCP/IP, DNS, DHCP) and endpoint security practices.
- Familiarity with IT asset management platforms (e.g., SNIPE, JSM, JIRA).
- Ability to participate in an on-call rotation and off-hours maintenance windows.
- Strong documentation, troubleshooting, and customer service skills.
- Excellent communication and collaboration across technical and non-technical teams.
Preferred qualifications:
- 5+ years of IT experience, with at least 2 years in a senior or mentoring capacity.
- Experience with Microsoft Endpoint Manager (Intune), JAMF, and scripting in PowerShell.
- Working knowledge of ITIL practices related to change, incident, and asset management.
- Previous experience in asset lifecycle planning and procurement strategy.
- Experience supporting remote and hybrid work environments.
- Industry certifications (e.g., CompTIA, Microsoft, ITIL, Cisco) are a plus.
#LI-HM1
#LB
Full-time regular employee offer package:
Pay within range listed + Bonus + Benefits + Equity
Temporary employee offer package:
Pay within range listed above + temporary benefits package (applicable after 60 days of employment)
Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check. Military fellows and part-time employees are not eligible for benefits. Please speak to your talent acquisition representative for more information.
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Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.
Requirements
Required qualifications:
- 3+ years of experience in systems administration or enterprise desktop support roles.
- Strong proficiency in Windows and Linux operating systems.
- Experience with Active Directory, Azure AD, and identity/access management tools.
- Knowledge of networking fundamentals (TCP/IP, DNS, DHCP) and endpoint security practices.
- Familiarity with IT asset management platforms (e.g., SNIPE, JSM, JIRA).
- Ability to participate in an on-call rotation and off-hours maintenance windows.
- Strong documentation, troubleshooting, and customer service skills.
- Excellent communication and collaboration across technical and non-technical teams.
Preferred qualifications:
- 5+ years of IT experience, with at least 2 years in a senior or mentoring capacity.
- Experience with Microsoft Endpoint Manager (Intune), JAMF, and scripting in PowerShell.
- Working knowledge of ITIL practices related to change, incident, and asset management.
- Previous experience in asset lifecycle planning and procurement strategy.
- Experience supporting remote and hybrid work environments.
- Industry certifications (e.g., CompTIA, Microsoft, ITIL, Cisco) are a plus.
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