Associate Director/Program Manager, Technology Portfolio (Contract)

• Provide program management leadership and expertise of large scale, highly complex, high profile and high-risk initiatives that may be cross-departmental and/or enterprise wide. 

• In collaboration with the Sponsor, Product Owner, Technology Delivery Lead, and additional Stakeholders, define Program scope, objectives, approach and deliverables that support the goals and objectives of the Program. 

• Plan and lead working sessions to structure program delivery into multiple work streams, identify dependencies, and align delivery through an overarching, integrated program schedule. 

• Measure, control and actively manage the integrated Program schedule, including multiple project streams, teams, project plans, and major dependencies.   

• Ensure completion of deliverables to Definition-of-Done, including respective approvals and acceptance. 

• Define clear roles, responsibilities and accountabilities for project stream leaders and other Program resources.  

• Establish effective governance, planning and control processes for the Program and project streams, aligned to the Bank’s Delivery Methodology. 

• Prepare Program status updates to Project Sponsor, Steering Committee and other executive oversight bodies.  

• Plan and facilitate Steering Committee meetings with leads. 

• Facilitate meetings with Program stakeholders as part of working team governance. 

• Consolidate and manage vendor supplier work streams, dependencies, fees, and methodologies. 

• Manage Project, Program and Executive decisions and Change Requests. 

• Manage Program Risks, Actions, Issues, Decisions (RAID). 

• Manage, track and report on Program financials including tracking benefits and value realization. 

• Develop and manage a Program communication plan. 

• Coordinate and provide guidance to project streams and teams. 

• Support Change Management and Readiness with stakeholders across the Bank.

• At least 10 years’ program and senior project management and delivery experience in Canadian Financial Services. 

• Expert knowledge and experience of a wide variety of delivery methodologies with extensive background in waterfall and agile at a minimum. 

• Significant relevant experience working on programs in Infrastructure & Operations as well as Cyber security. 

• Must have fundamental understanding of concepts in networking, cloud computing, and Information Security. 

• Experience working with and managing external vendors and suppliers for large, strategic programs.  

• Demonstrated experience working with senior decision makers – Vice President (CEO level would be an asset). 

• Excellent interpersonal, communication, and presentation skills with ability to lead/influence others to achieve goals. 

• Ability to organize and coordinate senior resources with cross-functional skillsets as a holistic group with close collaboration and cooperation. 

• Highly collaborative, with strong consulting skills and the drive to solve multifaceted problems with minimal supervision. 

• Highly developed verbal and written communication skills with the ability to respond in a clear, concise and professional manner. 

• Change Management experience at a Project and Program level. 

Additional desirable skills include: 

• Experience and understanding of regulations and operational support for Canadian Retail Banking Products and Services 

• Expertise with the Atlassian Suite (JIRA + Confluence)